Planned & Reactive Maintenance
Protect Your System with Professional Maintenance
Overview
Off-mains water and wastewater systems require regular maintenance to function correctly.
Without it, mechanical components wear out, biological treatment processes fail, and minor issues escalate into costly emergencies.
Our maintenance services cover:
WCI Service Engineers provide comprehensive planned maintenance programmes and responsive reactive support for all types of systems.
Sewage treatment plants
(all makes and models)
Septic tanks and drainage fields
Pumping stations
Rainwater harvesting systems
Private water supplies and treatment equipment
Filtration and UV disinfection systems
Regular servicing keeps septic tanks, sewage treatment plants, pumping stations, and water systems running efficiently – preventing breakdowns, maintaining compliance, and extending equipment lifespan.
Why Regular Maintenance Matters
Prevent System Failures
Mechanical parts, pumps, and control panels wear over time. Regular inspection catches issues before they cause system breakdowns, sewage backups, or pollution incidents.
Maintain Regulatory Compliance
Environment Agency General Binding Rules and discharge permits require systems to operate correctly. Proper maintenance demonstrates compliance and protects you from enforcement action.
Protect Manufacturer Warranties
Most equipment warranties require annual servicing by qualified engineers. Our British Water-accredited team ensures your warranty remains valid.
Extend System Lifespan
Well-maintained systems last significantly longer. Regular servicing optimises performance and delays expensive replacement costs.
Reduce Long-Term Costs
Preventive maintenance is far more cost-effective than emergency call-outs and major repairs. Small adjustments now prevent big problems later.
Where we work
Our regional presence across Somerset, Devon, Dorset, and Wiltshire means we understand local ground conditions, regulatory requirements, and the specific challenges of off-mains systems in the Southwest.
The WCI Difference - Our Maintenance Approach
For Domestic Clients:
We offer straightforward annual service contracts covering routine inspections, performance testing, and minor adjustments. Our engineers explain what we're doing, why it matters, and what you need to know about your system's health.
For Commercial Clients:
We provide tailored Service Level Agreements (SLAs) designed around your operational requirements. Whether you're running a hotel, care home, or camping site, we understand that system downtime affects your business. Our maintenance schedules minimise disruption while ensuring peak performance.
Reactive Maintenance:
When issues arise between planned visits, our experienced team responds quickly to diagnose and resolve problems. We service systems we didn't install and work with all manufacturers, so we can support you regardless of your equipment's origin.
Every maintenance visit includes:
- Visual inspection of all system components
- Performance testing of mechanical and electrical equipment
- Checking and adjusting treatment processes
- Inspecting pumps, valves, and control panels
- Testing alarm systems and safety features
- Clearing filters and checking discharge points
- Recording system performance data
- Providing clear recommendations for any required repairs
Who This Service Is For
Rural Homeowners
Protect your septic tank or treatment plant investment with annual servicing that prevents problems and maintains property value.
Property Managers
Ensure rental properties remain compliant and avoid tenant disruption from system failures.
Commercial Site Operators
Hotels, care homes, campsites, and restaurants rely on functioning wastewater systems. Our maintenance programmes keep your operations running smoothly.
New System Owners
Just purchased a property with private drainage? We'll inspect your system, explain how it works and set up a maintenance schedule so you don’t need to worry.
Get Started
Regular maintenance isn't just good practice -it's essential for reliable, compliant operation. Whether you need a one-off service or ongoing contract support, the WCI Service Engineer team is ready to help.
Discuss Your Drainage Design Requirements
Get in Touch