Do you provide an emergency call-out service?

Yes. We have a service engineer on call every day of the year. Call 01984 623 404 and your call will be directed to the engineer on duty. Please leave a message if they cannot answer immediately – they will call you back as soon as possible. When you call, have the following to hand: your name and full site address, details of your system (make, model and age if known), and a description of the problem – for example, whether an alarm is sounding, water is backing up, or the blower is making unusual noises. Photos of the system, a note of the water level in the tank, or a short audio recording of any unusual sounds can also be very helpful.