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Customer Relationship Manager

Reports to: Director

Location: Taunton

Contract: Full-time (40 hours a week)

Salary: Circa £36,000 per annum + performance-related bonus

Having negotiated a landmark agreement with Somerset Council, WCI is the sole accredited supplier of phosphate credits based on septic tank upgrades in the UK. This allows us to deliver free septic tank upgrades to homeowners funded by housing developers seeking planning permission for new homes. We are now seeking a skilled Customer Relationship Manager to support developers through this process.

As our Customer Relationship Manager for our Phosphate Credit Scheme, you’ll manage the demand-side of the scheme. A stellar communicator, you’ll thrive in a fast-paced environment and be a stickler for detail. You’ll oversee the Nutrient Neutrality inbox and maintain an active register of credit purchases. Engaging actively with developers and referrers, you’ll drive demand and manage multiple workstreams to guide customers through our sales and contractual processes.

Your role will involve preparing sales documents, legal agreements and compiling planning documents. Supporting supply-side workflows, you’ll also assist with various office tasks to ensure smooth operations.

No prior engineering experience is required but you’ll need a can-do attitude and an eagerness to learn.

What We’re Looking For:

  • Exceptional organisational skills and a meticulous attention to detail.
  • Strong communication skills and the ability to multitask effectively.
  • A proactive approach with the ability to quickly grasp new concepts.
  • Experience with CRM systems is a plus.
  • Ability to work collaboratively within a team environment.

Why Join Us?

  • Competitive salary and comprehensive benefits package.
  • Opportunity to work in a supportive team environment.
  • Make a meaningful impact in the field of water and wastewater engineering.

Ready to take on this exciting opportunity?

If you feel you have the skills, knowledge, and experience, and want to be part of an ambitious and growing organisation, please apply today.

Closing date for applications will be Monday 29th July.

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