June 2019 - WCI Water & Wastewater Engineers

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Southern Water Hit With Record Fine

by Ian Medcalf | Jun 25, 2019 | Blog

Southern Water hit with record £126m penalty after ‘serious failures’ The Company faces prosecution by the Environment Agency following discovery of wastewater spills. The water regulator said the company had showed ‘scant regard for its responsibilities to...

The treatment plant serves a large site and we were in regular discussion with the Environment Agency who wished to see an improvement in our discharge standards. After contacting several companies you were the only one to step forward and offer some confident practical advice, I thank you for the straight forward and honest way that you dealt with the issues we faced. You`re methodical approach and attention to detail has enabled the plant to reach its discharge consent limits for the first time since it was installed over seven years ago.

Howard Williams, Area Estates Officer - The National Autistic Society, Somerset

Our estate began its life as an American WW2 hospital which we took over 50 years ago. All of the effluent from that estate flowed into a sewage processing works which had been unused since wartime. The whole system was derelict, rather complex and it required electricity and a regular labour force to operate. Whilst thumbing through a magazine one day I saw an article written by Naomi Taylor about reed beds. The new system design used part of the old War Department system which catered for our own house, 3 holiday cottages and the 28 businesses who are now based on our estate. WCI designed and supervised all the work. I can honestly say that David and his daughter Naomi have been a joy to work with.

M and P Cuttell - Ullenwood Estate

I had a very old septic tank and a failing drain field thereby besides having to pump out every 2 or 3 months, had to ration showers, wash cycles etc. To complicate matters, both were sited historically on my neighbours property, and this together with a naturally high water table, demanded a more long term and pragmatic solution to take back effluent disposal within the boundaries of my property. I was terribly impressed by WCI's website, and had a very informative chat with Naomi followed by a site visit by David who identified a solution. They arrived early and worked late and after 3 days the new plant had been installed to my complete satisfaction. We would have no hesitation of recommending them anytime.

Mr and Mrs Kington

I would like to say that I couldn't recommend WCI more highly. They did an absolute fantastic job installing a water treatment system for us in very difficult, challenging circumstances. We had a septic tank which had a failed soak-away and to make matters worse it was positioned at the bottom of our neighbours garden across the road from us. Also we live down a narrow lane at the bottom of a steep hill making access difficult. We had several quotes and WCI were very competitive and the most impressive. Brad at WCI came out and gave us fantastic solutions to our problem. He was so positive and immediately put our minds at rest. His attention to detail was fantastic along with his brilliant problem solving. Also a great bloke!

Richard Wheeler - 209 Conkwell, Bradford on Avon

Just a quick message to say that I have been on a journey for the last 6 months and faced many challenges, some of which you have been key in helping with. I now have full planning and the grant was awarded today- your advice and professional approach helped me find a solution where others did not. Naomi - you made me have the difficult conversations I wanted to avoid! I will be testing the business model and process’s in July with the self drive day boats, and would love it if you and the kids can have a day on me as a thank you for the time you spent with me.

Ryan - Somerset Boat Centre, Maiden Mead Moorings

It’s been a real pleasure to work with WCI, both at River Cottage and at home. Their knowledge and commitment to ecological sewage treatment is outstanding and they have a particular knack for understanding a given solution and offering just the right solution. I’ve also appreciated their thorough aftercare service. When WCI take on a project they see it through. I like that!

Hugh Fernley-Wittingstall – River Cottage

Thanks to WCI’s practical approach, we have navigated through a maze of regulations to end up with a scheme which will not only be cost effective, but environmentally friendly.

The Marquis of Lansdowne – Bowood Hotel

WCI gave us expert advice and guidance with a professional, high quality, and very tidy installation in under a week! An excellent service that we will use again!

Alex Lovegrove – JP Gainsford Associates

I cannot praise WCI enough. They have done a great job with ease and such professionalism doing a job that we did not think possible having spoken with other companies which do the same thing. Well done WCI!

Rod Wallace – Lustleigh Devon

Thanks again to WCI for delivering a first class project. The treatment plant is working exceptionally well and consistently achieving discharge standards well within the EA’s requirements for our discharge to the SSSI brook.

Dean Atwell – Oakland International Ltd

We were really impressed with the service WCI provided from the initial site meeting right through to the installation and handover. Our site has a high water table and is on peat soil with fluctuating numbers of people using our facilities. Despite this, WCI designed and installed a very effective system which meets our needs well.

Steve Hughes – RSPB Nature Reserve

WCI’s knowledge and understanding of their chosen sector is extremely comprehensive and their attention to detail was just what was required to plan and execute our problematic system. Once WCI had evaluated our needs, they proposed, planned and executed the perfect solution. Their dedication and professional approach took an enormous amount of pressure out of what might have been a very stressful situation for us. We feel it’s not easy these days to find end to end service in anything, but with WCI you will find the complete package.

Chris Eggleton – The Pony & Trap Michelin-Star Restaurant

We were very relieved to find a system that worked in our tricky location. The distance of the tank from the house meant that the non electrical system recommended by WCI provided an excellent solution. We’d been concerned for years as to how we would solve the problem and Brad seems to have sorted it all out wonderfully. We were very pleased with the speed and efficiency of the installation and would definitely recommend the company.

Robin Pellow – Dundry, Bristol

I have used David, Brad, Naomi and the rest of the WCI team on several projects over the past few years. Wastewater Treatment can be a difficult element as it is often overlooked by clients and Architects which can lead to unexpected expensive and intrusive work having to be undertaken. I wish all contractors could be as accommodating, efficient and diligent as WCI – always a joy to work with.

Tom Scott – Project Surveyor, Woodford Scott Ltd

Our large country house in the Exmoor National Park possessed a sewage treatment facility built over 100 years ago to service the main house with 30 bedrooms, 22 bathrooms and 3 other former estate cottages. The system is gravity fed to a large septic tank and a series of gravel beds. We retained WCI to inspect and survey the installation, make recommendations, to modernise it and deal with the annual sludge pump out. They carried out this work quickly and economically to a standard accepted by the Environment Agency. During the last few years they have arranged a complicated sludge removal process due to the difficult to access location of our estate sewage facility in a remote field. I cannot recommend WCI enough, an excellent team of professional and experienced experts in this subject.

Peter Davies - Croydon Hall

Simply could not have asked for more. Professional, friendly and highly knowledgeable service throughout. Brad and Naomi’s advice and support has been invaluable for us. WCI offer a perfect combination of technical excellence, extensive practical experience, common sense and real customer care. Truly cannot recommend enough.

Anna Boyd - East Town Farm

Friendly Professionalism’ must be the bywords for WCI. Following on from the foul drainage report which fully analysed our sewage treatment issues, an ingenious solution was proposed and adapted, after full consultation on the options open to us. The installation was done most efficiently and skilfully by John and Duncan, who put every effort into the job, and were a pleasure to have working here. Also, they left all the areas concerned just as neat and tidy as possible. We are glad of the full advice and confirmations received relating to the relevant statutory requirements and regulations. We are very pleased with the service provided by WCI as a ‘one-stop’ solution.

Mr Shirley - Knowle House, Chard

I must confess that I approached this project with some trepidation! However, the planning, groundworks, spoil disposal, installation and commissioning went like clockwork. On time, on budget and very pleasant people to deal with.

Anthony - Brownings Farm

WCI supplied us with a Solido Sewage Treatment Plant for our Barn Conversion Near Fitzhead, Somerset. The plant was competitively priced and delivered promptly. We completed the installation ourselves before having the system commissioned by one of WCI's skilled technicians, who was both knowledgeable and friendly. 6 months on and the system is running well - Thanks WCI!

Mr T Nielsen - Sandings Corner

We would like to thank Naomi and Brad for all the help assistance you gave to us during the purchase of Wild Wood and yes the knowledge and advice was invaluable. If we do need any work done in the future on the property, we will definitely contact WCI.

Mr J Bragg - Wild Wood

I am thrilled with all you did here. The installation of the new drainage system was completed to my total satisfaction. It was a huge job but within a few weeks, there was no visible sign of the movement of heavy machinery or of the temporary disruption to the garden. Your staff were superb and the supervision and support from head office exemplary. I would recommend WCI to other people without hesitation.

Ms G Fraser - The Old Parsonage

I cannot thank Brad and his team for all their help, advice and guidance in putting the scheme together and overseeing the project at our park in the Conwy Valley. To say the project has been a tricky one is an understatement, to be honest we had got to the point where we were scratching our heads not knowing where we would with all the complexities that were involved until will were introduced to the team at WCI. Their service and professionalism in putting a scheme together and dealing with local authorities was 100% first class and we cannot thank them enough.

David Thornley - Maenan Abbey Caravan Park

We have found the service right from the very first phone call, site visits, detailed quote though to completed job exceptional. The whole team proved to be very knowledgeable in this field and we had full faith the system is the correct one for us. The site was complex and was left in a better site than it started, we can not thank WCI enough and would highly recommend.

Emma Sherman - Greengates 2020

We were very impressed with the WCI installation team, who worked very hard and diligently in the most awful wet conditions to install our new sewage system. The team also did their very best in the pouring rain to ensure that the site was left tidy. Also, over the Xmas holidays, Brad promptly fixed a problem with the pump. Thank you for a job well done.

Keith and Linda - Baghay Cottage 2019

Our septic tank system had become irreparably damaged during building work, and we called upon WCI to advise us on our options moving forwards. Naomi and Brad were swift to act. The damage was surveyed and understood on a site visit, and the land on our property assessed to ensure we were advised on appropriate options for the future. After much discussion and deliberation, we decided upon a new treatment plant system that would hopefully suffice for many many decades to come. The team that dealt with the installation were absolutely fantastic, and the works from start to finish, took just three days, which included the full installation of the new system and the safe closing off of the redundant one. What amazed us even more was that for the installation of the new system, we were only without access to water for one hour throughout the entire process, so there was almost zero inconvenience to us throughout the works. We have been very impressed by the entire team at WCI and the support and help that have offered before, during and after their work with us, and we would wholeheartedly recommend them to anyone in need of advice on waste systems and services.

Sarah - Beech Cottage

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